Career Opportunity

Resource Specialist, 211 Saskatchewan

Competition #: 2021-01
Posting Period: January 11, 2021 
to January 19, 2021
Department : 211 SaskatchewanReports to : Director, 211 Saskatchewan

Position Summary and Responsibilities:

211 is a multi-channel service to help people find and navigate community, health and government services. With recent expansion in response to COVID-19, very soon all Canadians will have full access (phone and online) to 211. Since 2013, has offered a free, searchable online database of over 6,000 community services in Saskatchewan. As of June 2018, United Way Regina and United Way Saskatoon and Area have expanded 211 Saskatchewan by adding free, confidential information and referral services by phone, text, and web chat with trained professionals to help people find and navigate the wide range of community services in our province, twenty-four hours a day, seven days a week.

Position Summary

The Resource Specialist collects, enters, and maintains information on social services in Saskatchewan for United Way 211 Saskatchewan’s community information database and its derived products. Working as a team with the Manager, Resources, Publications, and Quality Assurance, other Resource Specialists and Database Specialist, the successful candidate will support and actively promote the United Way vision for 211 Saskatchewan by actively helping to identify new opportunities to strengthen 211 Saskatchewan’s position as a leader in providing community navigation and data analysis services. The Resource Specialist will conduct outreach activities to raise awareness of 211 Saskatchewan.

Key Duties and Responsibilities
  • Contributes to departmental planning, develops goals and targets for the year through the annual work plan and is accountable for achievement of targets relating to 211 Saskatchewan
  • Learns the AIRS standards, and attains and maintains AIRS Resource Specialist certification
  • Maintains 211 Saskatchewan’s community services information database by:
    • Identifying resources that require updating
    • Connecting with the appropriate contact person for each resource
    • Requesting relevant and up-to-date information, by telephone or electronically
    • Abstracting information from relevant print and electronic sources, and verifying accuracy and currency of the information with data sources and community contacts
    • Creating and updating resource records in the database, through data entry, according to current AIRS standards and the 211 Saskatchewan style guide
    • Ensuring resource records are thoroughly and consistently indexed
    • Making new and updated information available to 211 Saskatchewan and bc211 staff
  • Meets critical targets in the verification of records in the 211 Saskatchewan database
  • Enters and follows up on tickets assigned for database and website vendors as assigned
  • Remains informed about community services in the province of Saskatchewan
  • Implements assigned resource projects from initiation to completion
  • Contributes to the preparation of reports, proposals, correspondence, statistics, and documentation of resources and publications procedures
  • Updates content on the 211 Saskatchewan website
  • Represents 211 Saskatchewan in outreach and promotion opportunities as assigned
  • Attends and participates in staff meetings and events hosted by United Way Regina as required
  • Responds to feedback from the public regarding the database
  • Takes part in opportunities to promote and leverage partnerships to create additional value for 211 Saskatchewan
  • Conducts training workshops and webinars related to the 211 Saskatchewan database and website
  • Actively identifies opportunities to improve operational efficiency and effectiveness, builds robust business cases to support recommendations and takes timely action to implement change
  • Other duties as required

Job Skills and Abilities
  • Effective communication skills, both oral and written, and a passion for detail
  • Ability to research, summarize, and organize information, giving exact attention to detail
  • Data entry experience
  • Strong knowledge and understanding of community services sectors in Saskatchewan
  • Knowledge of child care and early learning programs and services would be a great asset
  • Understanding of data analytics and applications within the social services sector
  • Experience in a similar role in a non-profit/social enterprise/impact business organization
  • A positive and proactive outlook with an ability to work within a multidisciplinary team to achieve common goals
  • Ability to deal tactfully and effectively with the public and community agencies and to maintain good public relations
  • Ability to manage multiple projects, prioritize work under pressure, and meet deadlines
  • Ability to work independently and to allocate time and other resources effectively
  • Ability to maintain cooperative working relationships with all staff members
  • Ability to make effective public and internal presentations
  • Ability to take direction

Work Environment
  • This role routinely uses standard office equipment such as computers, phones, photocopiers and fax machines
  • This role requires knowledge and skill using Windows-based software, including Internet browsers, e-mail, word processing, spreadsheet, database, and presentations to generate meaningful documents and materials
  • This role requires a professional individual who is open to diverse perspective and an exceptional team player

Position Type/Expected Hours of Work

This is a full-time position on a one-year term. Days and hours of work are Monday through Friday, 8:00 a.m. to 4:00 p.m. This position may require longer hours and/or weekend work during peak times.


Travel is primarily local during the business day. Some out-of-area and overnight travel may be necessary on occasion.



  • AIRS Resource Specialist certification – or a commitment to attain the certification as soon as eligible (within the first one to two years of employment, dependent on education)
  • Certificate or diploma in the field of library and information studies, human services or equivalent
  • Recent related experience of one to two years; or an equivalent combination of education, training, and experience; or other qualifications determined to be reasonable and relevant to the level of work



Please quote the competition number 2021-01 when submitting your resume.

United Way Regina encourages qualified candidates from diverse backgrounds, including those who may need accommodation, to apply to join our staff team. Please advise if you require accommodation throughout the recruitment process.

We thank all applicants for their interest but only those selected for further consideration will be contacted.

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